We offer items (s) exchanges in the UK only. Customers can log into our returns portal and request an exchange,. You can simply change the size of the item you purchased or select a different item in the portal.

For UK & International we can offer a return for gift card as a e voucher. If you select return for gift card; we will send you an e voucher by email once your return has been received. The e voucher must be used within 6 months.

The e- voucher will be for the Item(s) value but will not include postage and packing originally paid.

If the return has been sent via our return portals, this would have been sent by a tracked method and an update will be sent to you to confirm when the return has been received at our warehouse. If you have not received an update in 7 days since shipping the return, please reach out to customer service with your order number.

In the UK, returns sent via our portal will be refunded when the item is received back into our warehouse within 14 days. Refunds may be delayed when the delivery provider is experiencing longer delivery times. Returns sent outside of our own portal can take a much longer to refund due to the manual work involved.

For international customers please allow between 5-10 working days from receipt of your item(s)for the NFD e-mail confirmation that your refund has been processed and issued. Please note that refunds may take a further 1-10 working days to show in your account, dependent on your bank or payment provider's processing times..