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Terms and conditions

This page contains our general business terms and conditions for use with our customers. This Terms and Conditions tells you about us, how we sell any product listed on our website to you, our contract with you, how we may end or change the contract and all other relevant information. Please read these terms carefully to understand them before you use our website. By accessing and continuing to use this website, you agree to and are subject to these terms and conditions. If you do not agree to these terms and conditions, please do not use this website.

Who we are
We are Gini London, a company registered in England and Wales. Our company registration number is 12241919; our registered office is at Unit 1 Sabre House 36-38 Gorst road London NW10 6LE United Kingdom.

This website www.ginilondon.com is operated by Gini London (hereafter referred to as “Ginilondon,” “website,” “site,” “we,” “us,” “our”). You can contact us by email at [email protected] or by phoning our customer representatives on +44 (0) 208 961 1239.

Copyright
All content on this website, including but not limited to text, images, videos, infographics, animation, projects, audio clips, code, and software is the intellectual property of Gini London, is licensed and exclusively belongs to Gini London ALL RIGHTS RESERVED. You may download, copy, print or display copies of the content of this website electronically for the sole purpose of ordering a product from our site but NOT for any commercial use. All other purposes including but not limited to the reproduction, distribution, transmission and display of the content of this website is strictly prohibited unless authorized by Gini London.


Our contract with you
No contract for the sale of any product on www.ginilondon.com will subsist until we have accepted your order by confirming that we have the good in stock and it can be dispatched. We will confirm this via a confirmation email. If we cannot accept your order for reasons such as; goods being out of stock, error in pricing and description, or our inability to meet your delivery deadline, we will inform you via email, and we will not charge you for the product. We will assign a unique order number to your order and notify you of it when we confirm your order. It is this number that will be used to identify your order whenever you contact us about it. All products on our website are for promotion, sale and delivery within Europe. We do not take deliveries outside Europe at the moment.

Our products
The product images displayed on our website are for illustrative purposes alone. While we make use of high definition images only, and make efforts to show colours accurately, we cannot guarantee that the colours displayed on our website correctly reflect the colour of the product you will receive as the device used to view product may determine the colour that you see. However we guarantee that the exact size, shape and type of product that you see on our website while ordering is what you will receive. While we assure you of a carefully packaged delivery, the products packaging may differ from that displayed on our website.

Rights to make changes
You may make changes to your order at no extra cost if the products have not been dispatched. To make such changes, please contact us, and we will let you know if the change is possible. Where the change is possible, we will notify you about changes to pricing, delivery and any other relevant information. Where it is impossible to make changes to your order or the consequences of making the change is unacceptable by you, you may decide to end the contract. We reserve the right to make changes to these terms and products on our website for technical purposes or to reflect changes in relevant law and regulations. We may also make significant changes to our products, and in such situations, we will notify you. Where you are not comfortable with these changes, you may notify us of your decision to end the contract before the changes take effect and we will provide a full refund for products paid for but not received.

Providing the products
We will only deliver goods that have been purchased and confirmed via email. Delivery charges for goods are displayed on our website at checkout. Please see our delivery page for more information.

Right to cancel
You have 24 hours to cancel your order before it is shipped at no cost. However, when goods have been sent out already and is in transit, any cancellation will warrant payment of the delivery fee. Please visit our delivery page.

Returning goods
Returns must be made to our office address at Unit 1 Sabre House 36-38 Gorst road London NW10 6LE United Kingdom and all returns must be made within the stipulated time. Please visit our returns page for more information.

Problems with products
For all enquiries and complaints about our products, please email us at [email protected] or call our customer service number +44 (0) 208 961 1239. When your order is delivered, you have 15 minutes to inspect the package. If you notice any damages, please sign as “Goods Damaged”. If the products received are incorrect or damaged, please email [email protected] within 48 hours, and we will arrange a replacement. Please see our returns page for more information.

Prices and payment
All prices of goods displayed on our website include VAT. When you make an order, prices will be indicated on the order page. While we take extra care to ensure that the prices displayed on our site are correct, we will double-check prices again before accepting and confirming your order. We accept all major credit and debit cards, as indicated on our websites. Payments for goods, including delivery charges, must be made in full before orders are dispatched.

How we use your personal information that we collect
All personally identifiable information that we collect is used solely for purposes of processing and fulfiling orders, proving personalized experiences for our customers and for improving our service to you. Please see our Privacy Policy and Cookie Policy Pages to learn more about how we use your personal information.

Third party links
Gini London may contain links to third party or partner websites. But, we do not accept liability for content on these third party sites. When you follow a link on our website to a third party sites, please do well to read their term and policies before transacting with or submitting your personal information.

Governing Law and Jurisdiction
These terms and conditions are governed by the Laws of England and you may bring disputes and claims in connection with these terms and conditions in the English courts

Other important terms

  • All third parties are excluded from the terms of this contract. This contract is for only You and Us.
  • Minors under the age of 18 cannot place orders on this website without the consent of their parents or guardian
  • Gini London may transfer its rights and duties under this Agreement to any party at any time without notifying you.
  • You may not assign this contract to any party at any time without first informing us and receiving our consent in writing.