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Returns & Refunds

We don't want our Gini gals to stress, so you currently have up to 28 days to return your items, regardless of whether they are faulty, not quite the right fit, or you have simply changed your mind. We don't yet offer free returns unless it is our mistake, but keep checking back as we hope to change this in future. 

We will process refunds within 5 days of receiving the item/s, back to your original payment method. If an item is faulty or we've made a mistake, we will of course cover the cost of returns postage. Otherwise we will ask you to organise your own return postage. You can request a return via your account, or just email us at: info@ginilondon.com.

Our returns address is:

GINI LONDON RETURNS

Unit 1, Sabre House
36-38 Gorst Road
London, NW10 6LE
United Kingdom